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vip4dp Privacy Policy: What We Collect and Why

The vip4dp Privacy Policy explains exactly what personal information we collect when you open an account, how we use it to process your DANA, OVO, GoPay or QRIS…

Account data protectedDANA & QRIS transaction records securedYour rights clearly statedContact path for data requestsRetention periods disclosed

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What This Privacy Policy Covers for You

vip4dp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account on vip4dp, we collect the information needed to verify your identity and process your deposits and withdrawals — including your registered phone number, email address and the wallet details attached to DANA, OVO, GoPay or QRIS payments. We also collect bank

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transfer references when you use a BCA, BRI, Mandiri or BNI virtual account. Session data such as login timestamps and device type are logged to protect your account from unauthorised access. We do not sell your personal information to third parties. Data shared with payment processors
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is limited strictly to what those processors need to clear your transaction. Your use of this platform, and the data we hold on you, depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of what we hold, or need to correct inaccurate information on your account, our support team is available around the clock. Reach us through live chat from your account dashboard, by email at the address in your welcome message, or via the contact form under Account Settings. Requests from Jakarta, Surabaya and all other regions in Indonesia are handled in the same queue and acknowledged within 24 hours.

Team online

Live Chat

Open a live chat session from your account dashboard at any hour. Our agents handle data access requests, correction queries and account-linked privacy concerns directly.

Email Support

Send your data request by email to the address shown in your welcome message. We confirm receipt within 24 hours and aim to resolve the request within seven business days.

Account Settings Form

Navigate to Account Settings, then select the Privacy Request tab to submit a structured request for data access, deletion or correction without leaving the platform.

HOW WE HANDLE YOUR DATA

Six Practices That Keep Your Account Secure

Our data handling is built around six concrete practices that apply from the moment you verify your phone number through to the point you request account closure.

Phone Verification

Every account activation requires a one-time code sent to your registered mobile number.

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS wallet identifiers are stored in a separate encrypted partition from your game history.

Cookie and Session Scope

We use session cookies to keep you logged in during a single visit and analytics cookies to understand which pages…

Data Retention Timeline

Account data is retained for as long as your account remains active plus a statutory period required by applicable regulation.

Third-Party Sharing Limits

We share data only with payment processors handling DANA, OVO, GoPay, QRIS or bank transfer rails, and with fraud-screening services.

Data Correction Rights

You have the right to request a copy of all data we hold on you, ask us to correct inaccuracies…

Privacy Policy Questions We Hear Most

The questions below cover the points our account holders ask most often about the vip4dp Privacy Policy — from what data we collect at registration through to how long we keep your QRIS transaction history and what steps to take if you spot an error in your account details.

We collect your name, email address, mobile number and the wallet identifier tied to your chosen payment method — DANA, OVO, GoPay or QRIS. Bank transfer details such as a BCA or Mandiri virtual account reference are logged when you use that deposit route.

Payment records are stored in an encrypted partition separate from your profile data. Only the transaction reference and amount are retained; your full wallet credentials are never stored on our servers after a transaction clears.

Yes. Navigate to Account Settings, open the Privacy Request tab and submit a data access request. We acknowledge within 24 hours and deliver a structured summary of your account, login history and transaction references within seven business days.

We retain transactional records for the statutory period required by applicable regulation after account closure. Game session logs are deleted sooner. After the retention window passes, remaining data is anonymised rather than deleted in bulk.

No. We share your data only with payment processors — those handling DANA, OVO, GoPay, QRIS and bank transfer rails — and fraud-screening services. No marketing partner receives your personal identifier without your explicit, recorded consent.

Open a live chat session or submit a correction request through the Account Settings privacy form. Our team reviews corrections within two business days and confirms the update by email to your registered address.

Our Privacy Policy applies wherever you access the platform; however, the specific rights available to you and any data-localisation obligations we must meet depend on local law and the region you are accessing from.

vip4dp Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings Form

Six Practices That Keep Your Account Secure

Phone Verification

Payment Data Isolation

Cookie and Session Scope

Data Retention Timeline

Third-Party Sharing Limits

Data Correction Rights

Privacy Policy Questions We Hear Most

01 What personal data does vip4dp collect when I open an account?

02 How does the vip4dp Privacy Policy handle my QRIS and DANA payment records?

03 Can I request a full copy of the data vip4dp holds on me?

04 How long does vip4dp keep my account and transaction data after I close my account?

05 Does vip4dp share my personal information with third-party marketing companies?

06 How do I correct inaccurate information on my vip4dp account?

07 Does the vip4dp Privacy Policy apply the same way across all regions of Indonesia?

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